To create a return in uAfrica, log in and follow these steps:
Click Orders in the top left of the screen and then click on the order number you need to generate a return for.
In the top right of the screen, click the 'Create Return' button, this will open the fulfilment page where you can select a quotation from a courier, much like you do for a normal fulfilment.
Once you've confirmed the quotation, the waybill will be downloaded onto your device, as usual, and it will also be emailed to the customer along with the notification of collection.
VERY IMPORTANT: Your customer needs to print out the waybill 4 times and attach it to the parcel to be returned.
The collection request will be sent to the courier automatically and is usually collected the same day.
There is also a tracking link available for the return during the delivery process.
Please feel free to contact us if you have any questions.