To create a return in uAfrica, log in and follow these steps:
Click Orders in the top left of the screen and then click the order number you need to generate a return for.
In the top right, click the green 'Create Return' button, this will open the fulfilment page where you can select a quotation from a courier, much like you do for a normal fulfilment.
Once you've confirmed the quotation, the waybill will be emailed to your customer along with the notification of collection.
VERY IMPORTANT: Your customer needs to print out the waybill 3 times and attach it to the parcel to be returned.
The collection request will be sent to the courier automatically and is usually collected the same day.
There is also a tracking link available for the return during the delivery process.
Please feel free to contact us if you have any questions.