How to cancel a shipment on uAfrica
To cancel a shipment, navigate to Shipment in the left navigation panel and open the shipment that you would like to cancel. Click on the Settings icon in the top right corner of the modal and select “Cancel shipping label”. This will cancel the fulfillment by cancelling the shipping label.
The system then sends the courier an automatic email to request that the collection reference be cancelled. However, we recommend that you doublecheck that the collection request has been cancelled by calling/emailing the courier company that you used to fulfill the order, as the couriers sometimes miss these emails. Be sure to provide them with the courier collection request reference number
Creating a shipment
uAfrica allows you to create a shipment without an order. This means that you can still fulfill your orders as usual, but you can also ship a parcel from point A to point B without an order. This video tutorial shows you, step by step, how to create ...
Getting started on uAfrica
To register on uAfrica, you will need to include your Business Name, Email Address, Contact Number, Name and Surname to open a new account. The system will then prompt you to set a default collection address, upon which your account will be created. ...
Processing a return in uAfrica
To create a return in uAfrica, navigate to Orders and find the order you would like to generate a return for. Open the order by clicking on the order number and click on “Create Return”. You will need to accept a confirmation of the return in order ...
Creating a manual order on uAfrica
uAfrica allows you to create your own orders, instead of having the orders pull through automatically from you Sales Channels. This video tutorial shows you, step by step, how to create a manual order on uAfrica. To create a manual order, navigate ...
How to fulfill an order on uAfrica
This video tutorial shows you, step by step, how to fulfill orders on uAfrica. Navigate to Orders in the left navigation panel and open an unfulfilled order that you would like to complete, by either clicking on the the order number or the “More ...